Dokan Email Not Sending – How to Fix It (Complete Guide)

Email notifications are a critical part of any multi-vendor marketplace. If Dokan emails are not sending, vendors may miss orders, customers won’t receive confirmations, and overall trust in your marketplace can drop.

If you’re using Dokan and facing email issues, this guide will help you identify the cause and fix it step by step.

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🔴 Common Symptoms of Dokan Email Issues

You may experience issues like:

• Vendors not receiving new order emails

• Customers not receiving order confirmation

• Admin not getting vendor notifications

• Emails going to spam

• Emails working sometimes, not always

👉 These problems are very common — and fixable.

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1️⃣ WordPress Uses PHP Mail (Main Cause)

Problem

By default, WordPress sends emails using PHP mail, which is unreliable on most hosting servers.

Why This Causes Issues

• Many hosting providers block PHP mail

• Emails fail silently

• Emails land in spam

✅ Fix (RECOMMENDED)

Use SMTP instead of PHP mail.

Install an SMTP plugin and connect it with:

• Gmail

• Outlook

• Your hosting email

• Transactional email services

This alone fixes 90% of Dokan email issues.

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2️⃣ WooCommerce Email Notifications Disabled

Problem

Emails are enabled in Dokan but disabled in WooCommerce.

Fix

• Go to WooCommerce → Settings → Emails

• Open each email type

• Ensure:

  • Email is enabled

  • Recipient email is correct

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3️⃣ Incorrect Admin or Vendor Email Address

Problem

Emails are sent but not delivered because the address is wrong.

Fix

• Check WordPress → Settings → General

• Verify Admin Email Address

• Check vendor profile email in Dokan dashboard

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4️⃣ Email Going to Spam Folder

Problem

Emails are delivered but land in spam.

Fix

• Use SMTP with proper authentication

• Set correct From Name and From Email

• Avoid free email addresses for sender

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5️⃣ Theme or Plugin Conflict

Problem

Emails stop after installing a new plugin or theme.

Fix

• Disable recently added plugins

• Switch temporarily to a default theme

• Test email sending again

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6️⃣ Dokan Email Templates Not Triggering

Problem

Order is placed, but Dokan-specific emails don’t trigger.

Fix

• Ensure Dokan is fully updated

• Check Dokan email settings

• Test with a new order

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7️⃣ Hosting Server Email Restrictions

Problem

Shared hosting often restricts outgoing emails.

Fix

• Ask hosting support about email limits

• Use third-party SMTP instead of server mail

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🔗 Internal Links (IMPORTANT)

Add links from this post to:

• 👉 Dokan Checkout Not Working – Complete Troubleshooting Guide

• 👉 Dokan Vendor Dashboard Not Loading – Causes & Fixes

Also link back to this post from those articles.

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🚨 When You Need Custom Dokan Fixes

If:

• Emails fail randomly

• Vendor-specific notifications don’t work

• You use custom order flows

Then custom Dokan development is required.